How many people will be coming to clean ? Are they Bonded, Insured & WSIB Cleared?
Our crews consist of 2 to 3 cleaning technicians. We are fully bonded, Insured & WSIB Cleared. We are a family owned and operated business. I am Owner and Lead operator Stephanie and I facilitate most cleans personally.
Our crews consist of 2 to 3 cleaning technicians. We are fully bonded, Insured & WSIB Cleared. We are a family owned and operated business. I am Owner and Lead operator Stephanie and I facilitate most cleans personally.
How often should I have my home cleaned?
It is a personal preference. If you choose to book recurring, your options are weekly, bi-weekly, tri-weekly or every four weeks. You can also book on a occasional basis. You can choose our “Deep Cleaning Package” or you may customise your cleanings with a "Basic Clean Package" to meet your particular needs or budget.
It is a personal preference. If you choose to book recurring, your options are weekly, bi-weekly, tri-weekly or every four weeks. You can also book on a occasional basis. You can choose our “Deep Cleaning Package” or you may customise your cleanings with a "Basic Clean Package" to meet your particular needs or budget.
Do I have to be home when you clean our home?
No. This is your preference to be home or not. The majority of our clients provide us with a key to their residence and it is kept in a secure lockup area in our office, number coded with no name or address referencing. It does help to have the home empty of residence during the clean to maximise the most out of our time.
No. This is your preference to be home or not. The majority of our clients provide us with a key to their residence and it is kept in a secure lockup area in our office, number coded with no name or address referencing. It does help to have the home empty of residence during the clean to maximise the most out of our time.
Do you use my vacuum and cleaning solutions? Mom2Mom provides state of the art equipment and all our solutions are provided. If you prefer for us to use your equipment and solutions, we will.
How do you get into our home if we are not able to be there?
When you book with Mom2Mom, entry into your home is discussed. You can provide us with a key, or make other arrangements.
When you book with Mom2Mom, entry into your home is discussed. You can provide us with a key, or make other arrangements.
What about my pets?
All of us at Mom2Mom love animals. Upon booking we like to put your pets names on your file so the crews can address them by name. Any special instructions, regarding your pets is also included in your file.
All of us at Mom2Mom love animals. Upon booking we like to put your pets names on your file so the crews can address them by name. Any special instructions, regarding your pets is also included in your file.
What days do you clean homes? What days do you clean business's?
Monday through Friday for house cleaning, although special arrangements can be made for weekend cleanings. Business cleaning is done on weekends or in the early hours of the morning or the late hours of the evenings. We are happy to work around your business hours.
Monday through Friday for house cleaning, although special arrangements can be made for weekend cleanings. Business cleaning is done on weekends or in the early hours of the morning or the late hours of the evenings. We are happy to work around your business hours.
What times of the day do you clean?
Our office hours are 9:00 AM to 4:30 PM. Our house cleaning hours are 9:00 AM to 5:00 PM.
Our business cleaning hours are 5:00 AM to 11:00 PM Monday - Sunday
Our office hours are 9:00 AM to 4:30 PM. Our house cleaning hours are 9:00 AM to 5:00 PM.
Our business cleaning hours are 5:00 AM to 11:00 PM Monday - Sunday
Do you use cloths or sponges when cleaning?
We use micro-fibre cloths to do all cleaning so there will be no chance of anything being scratched. We do not use sponges as they retain bacteria.
We use micro-fibre cloths to do all cleaning so there will be no chance of anything being scratched. We do not use sponges as they retain bacteria.
Do you sell gift certificates?
Yes. They are sold by hourly increments with a 2 hour minimum.
Yes. They are sold by hourly increments with a 2 hour minimum.
Do I have to sign a contract?
No. We require a minimum of 48 hours for any cancellations.
No. We require a minimum of 48 hours for any cancellations.